Privacy Policy

This Privacy Policy applies to the TinniCalm: Tinnitus Relief & Sound Therapy mobile application (hereby referred to as "Application") developed by IMAD EL KHAFI (hereby referred to as "Service Provider"). This policy describes how we collect, use, and share information when you use our Application.

Last Updated: June 2, 2025

🔍 Information We Collect

When you download and use the Application, we may collect the following information:

• Device information (model, operating system version, unique device identifiers)
• IP address and general location (country/region level only)
• Application usage data (features used, time spent in app, therapy session durations)
• Application performance data (crashes, errors, loading times)
• Tinnitus frequency settings and sound therapy preferences
• CBT therapy progress and session completion data
• Symptom tracking logs (if you choose to use this feature)
• AI chat interactions (temporarily processed for response generation)
• Purchase information (transaction identifiers, subscription status)
• Health data integration (if you enable HealthKit sync)

🎯 How We Use Your Information

We use the information we collect to:

• Provide personalized tinnitus sound therapy based on your frequency settings
• Deliver the 30-day CBT therapy program and track your progress
• Enable AI-powered tinnitus assistance and support
• Process in-app purchases and manage premium subscriptions
• Sync your data with Apple Health (when enabled)
• Analyze usage patterns to improve therapy effectiveness
• Diagnose technical problems and optimize app performance
• Send helpful notifications for therapy reminders and progress updates
• Provide customer support and respond to your inquiries

💎 Premium Features and Subscriptions

The Application offers premium subscription options that unlock additional features:

• Unlimited Sound Therapy: Access to all ambient sounds and unlimited session time
• Complete CBT Program: Full 30-day therapy program (days 4-30)
• Unlimited AI Assistant: No daily message limits for personalized guidance
• Advanced Analytics: Detailed progress tracking and insights
• Ad-Free Experience: Completely remove advertisements

When you make a purchase:

• Payment information is processed by Apple App Store and not directly by us
• We receive confirmation of successful transactions but no payment details
• We store your subscription status to provide appropriate feature access
• Subscriptions auto-renew unless cancelled 24+ hours before renewal
• Manage subscriptions through your Apple ID account settings

🤝 Third-Party Services

The Application utilizes third-party services with their own privacy policies:

• Google AdMob - For displaying advertisements (free users only)
• Apple App Store - For processing in-app purchases
• Firebase Analytics - For app usage analytics and performance monitoring
• OpenAI - For AI assistant functionality and chat responses
• Apple HealthKit - For health data integration (when enabled)

We only share information with these services as necessary for their functions and in accordance with their privacy policies.

🏥 Health Data Privacy

TinniCalm can integrate with Apple Health to sync sleep data and track your wellness progress:

• Health data integration is entirely optional and requires your explicit permission
• We only access sleep-related data to improve therapy recommendations
• Health data is processed locally on your device when possible
• You can revoke health data access at any time through iOS Settings
• We comply with all applicable health data protection regulations

🛡️ Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for sensitive data transmission
• Local data processing to minimize server-side data storage
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with industry-standard protections
• Limited access controls for any data that must be processed remotely

However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

👶 Children's Privacy

Our Application is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided personal information, we will promptly delete it.

If you are a parent or guardian and believe your child has provided personal information, please contact us immediately.

✋ Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Export your therapy progress and symptom tracking data
• Opt-out of marketing communications
• Disable specific features like AI assistant or analytics
• Revoke health data access permissions
• Request data portability where applicable

You can stop all data collection by uninstalling the Application through standard device procedures.

📅 Data Retention

We retain your data only as long as necessary:

• Therapy Progress: Retained while you use the app and for 2 years after last use
• Subscription Data: Retained as required for billing and tax purposes
• Usage Analytics: Aggregated and anonymized after 18 months
• AI Chat Data: Temporarily processed and deleted immediately after response generation
• Support Communications: Retained for 3 years for customer service purposes

🔄 Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes through:

• In-app notifications
• Email notifications (if you've provided an email)
• Updated "Last Updated" date on this policy

Continued use of the Application after changes constitutes acceptance of the updated policy.

🌍 International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for any international transfers, including:

• Compliance with applicable data protection laws
• Contractual protections with third-party processors
• Industry-standard security measures

📧 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

✅ Your Consent

By downloading, installing, and using TinniCalm, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and our Terms of Service.